Docs

C4 tackles “The Complainers”

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.
July 15, 2013

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.

The 6 x 60-minutes documentary series looks at the boom in complaints that customer services departments are facing in the banking sector, along with rail companies, airlines, supermarkets and telephone companies.

The series, airing in 2014, promises access to top British companies and their complaint handlers, who work in call centers, social media, and on the front lines.

It also aims to show the lengths companies will go to retain their business, and shows the flip side, with cameras going into the homes of the complainers to find out their motivations.

The Complainers was ordered by Nick Mirsky, Channel 4′s deputy head of factual, and is executive produced by Tamara Abood.

About The Author
Managing editor with realscreen publication, an international print and online magazine that covers the non-fiction film and television industries. Darah is an award-winning journalist who has spent over two decades covering a wide range of issues from real estate and urban development to immigration, politics and human rights, primarily with The Vancouver Sun. Prior to joining realscreen, she was editor of Stream Daily, realscreen's sister publication covering the dynamic global digital video industry. She also served a stint as a war reporter in Afghanistan for television and print, and was a national business blogger with Yahoo Canada.

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