Docs

C4 tackles “The Complainers”

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.
July 15, 2013

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.

The 6 x 60-minutes documentary series looks at the boom in complaints that customer services departments are facing in the banking sector, along with rail companies, airlines, supermarkets and telephone companies.

The series, airing in 2014, promises access to top British companies and their complaint handlers, who work in call centers, social media, and on the front lines.

It also aims to show the lengths companies will go to retain their business, and shows the flip side, with cameras going into the homes of the complainers to find out their motivations.

The Complainers was ordered by Nick Mirsky, Channel 4′s deputy head of factual, and is executive produced by Tamara Abood.

About The Author
Meagan Kashty is an associate editor of realscreen, an international print and online magazine that covers the non-fiction film and television industries. Meagan is an award-winning business journalist. Prior to joining the realscreen team, Meagan was online editor of Canadian Grocer, named Magazine of the Year at the 2015 Canadian Business Media Awards. She can be reached at mkashty@brunico.com, and you can follow her on Twitter @MegKashty

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