Docs

C4 tackles “The Complainers”

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.
July 15, 2013

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.

The 6 x 60-minutes documentary series looks at the boom in complaints that customer services departments are facing in the banking sector, along with rail companies, airlines, supermarkets and telephone companies.

The series, airing in 2014, promises access to top British companies and their complaint handlers, who work in call centers, social media, and on the front lines.

It also aims to show the lengths companies will go to retain their business, and shows the flip side, with cameras going into the homes of the complainers to find out their motivations.

The Complainers was ordered by Nick Mirsky, Channel 4′s deputy head of factual, and is executive produced by Tamara Abood.

About The Author
Daniele Alcinii is a news editor at realscreen, the leading international publisher of non-fiction film and television industry news and content. He joined the RS team in 2015 with experience in journalism following a stint out west with Sun Media in Edmonton's Capital Region, and with communications work in Melbourne, Australia and Toronto. You can follow him on Twitter at @danielealcinii.

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