UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.
The 6 x 60-minutes documentary series looks at the boom in complaints that customer services departments are facing in the banking sector, along with rail companies, airlines, supermarkets and telephone companies.
The series, airing in 2014, promises access to top British companies and their complaint handlers, who work in call centers, social media, and on the front lines.
It also aims to show the lengths companies will go to retain their business, and shows the flip side, with cameras going into the homes of the complainers to find out their motivations.
The Complainers was ordered by Nick Mirsky, Channel 4′s deputy head of factual, and is executive produced by Tamara Abood.