Docs

C4 tackles “The Complainers”

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.
July 15, 2013

UK pubcaster Channel 4 has commissioned Dragonfly Productions to make The Complainers, a six-part series about the rise of complaints in Britain.

The 6 x 60-minutes documentary series looks at the boom in complaints that customer services departments are facing in the banking sector, along with rail companies, airlines, supermarkets and telephone companies.

The series, airing in 2014, promises access to top British companies and their complaint handlers, who work in call centers, social media, and on the front lines.

It also aims to show the lengths companies will go to retain their business, and shows the flip side, with cameras going into the homes of the complainers to find out their motivations.

The Complainers was ordered by Nick Mirsky, Channel 4′s deputy head of factual, and is executive produced by Tamara Abood.

About The Author
Andrew Jeffrey joined Realscreen in 2021 as its news editor. Here, he helps to oversee assignment, reporting and editing for Realscreen's daily newsletter. Prior to his work covering documentary and non-fiction film and TV, he worked as a reporter and associate producer for CBC Edmonton, and as a reporter for The Star Calgary, where he covered daily news on beats such as local and provincial politics, health care and harm reduction, sports and education. His work has appeared in other Canadian news outlets such as TVO, the Edmonton Journal and Avenue Magazine.

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